Refund Policy

Overview

At SageTweaks, we are committed to customer satisfaction. We offer two layers of protection:

• EU statutory 14-day right of withdrawal (mandatory under EU Directive 2011/83/EU) — see Section 1
• Voluntary 30-day money-back guarantee (our goodwill commitment, on top of your statutory rights) — see Section 2

1. EU 14-Day Right of Withdrawal (Statutory)

Under Directive 2011/83/EU (the EU Consumer Rights Directive), you have the right to withdraw from this contract within 14 days of purchase, without giving any reason.

1.1 Important — Digital Content Exception

SageTweaks is digital content delivered immediately upon purchase (your license is generated and emailed within minutes). Under Article 16(m) of the Consumer Rights Directive, by completing checkout you:

• Expressly request that performance begins immediately
• Acknowledge that you lose your right of withdrawal once download or activation begins

This consent is captured at checkout and is required by EU law for digital content.

1.2 When You CAN Still Withdraw

If, within 14 days of purchase, you have not yet downloaded, activated, or otherwise usedthe Software (e.g. you bought a license but haven't redeemed the key), you retain your full statutory right of withdrawal.

1.3 How to Exercise Your Right

Email support@sagetweaks.com within 14 days with the subject line "Withdrawal" and your order number. You may use the following model withdrawal form (not mandatory):

Refunds for valid statutory withdrawal requests are processed within 14 days of receipt of your notice, using the same payment method you used for the original purchase.

2. Voluntary 30-Day Money-Back Guarantee

In addition to your statutory rights above, we offer a goodwill 30-day money-back guarantee. This is a commercial commitment offered freely on top of EU consumer law — it does not replace, limit, or affect your statutory rights.

2.1 Refund Eligibility

30-Day Window: Calculated from the date of purchase (order confirmation email timestamp).

3. How to Request a Refund

You have three convenient ways to request a refund:

4. Refund Process Timeline

NOTE: Most refunds are completed within 7-10 business days from request submission.

5. What Happens After Refund

• License Revocation: Your license key will be deactivated immediately
• Software Access: You must uninstall SageTweaks from all devices
• Account Status: Your account remains active but with no active licenses
• Data Retention: Your account data is retained for 30 days (you can re-purchase anytime)
• Support Access: You can still contact support for technical questions

6. Refund Exclusions (Voluntary 30-Day MBG only)

Note: the exclusions below apply only to the voluntary 30-day MBG. They do not affect your statutory withdrawal rights under Section 1.

We reserve the right to deny refunds in the following cases:

5.1 Abuse of Refund Policy

• Multiple refund requests from the same user (pattern of abuse)
• Suspected license key sharing or piracy
• Request made after extensive use (e.g., 29 days of daily use)

5.2 Terms of Service Violations

• Account banned for ToS violations
• Fraudulent payment methods
• Chargeback already filed with bank

5.3 Beyond 30-Day Window

Refunds are not available after 30 days from purchase. If you experience technical issues after this period, contact support for assistance.

7. Chargebacks

If you file a chargeback instead of requesting a refund through our process:

• Your account and license will be immediately terminated
• You will be banned from future purchases
• We will contest the chargeback with evidence of service delivery
• You may incur chargeback fees from your bank

Our refund process is faster and easier than chargebacks.We aim to respond within 24-48 hours.

8. Special Circumstances

8.1 Technical Issues

If you're experiencing technical problems with the software, please contact support before requesting a refund. We may be able to resolve the issue.

8.2 Wrong Plan Purchased

If you accidentally purchased the wrong plan (e.g., Basic instead of Pro), contact support within 7 days. We can upgrade/downgrade and adjust the price difference instead of processing a full refund.

8.3 Duplicate Purchases

If you accidentally purchased the same plan twice, contact support immediately. We will refund the duplicate charge without the 30-day waiting period.

8.4 Deceased User

In the unfortunate event of a user's passing, next of kin may request a refund by providing a death certificate. The 30-day limit is waived in these cases.

9. Partial Refunds

10. Questions or Concerns

If you have questions about our refund policy or need assistance: